Returns & Exchanges
We want you to be completely satisfied with your echo/neutra purchase, which is why we offer a 14-day return window for all items in their original, unworn condition. Please ensure all protective films and tags remain intact to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original echo/neutra packaging, including all warranty cards, manuals, and protective materials.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Quality Check & Refund
Once our team inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing